PRIVACY & COOKIES POLICY

WHO WE ARE

We are Tanzibar Tours & Safari Operator Company with an office in Scotland/UK and on Zanzibar Island/Tanzania.

PLEDGE TO OUR CUSTOMERS:

• Is to hold your personal data securely
• We will share only where you agree with us
• We will use your personal data to tailor the information we provide you and improve our services
• We will put you in control by allowing you to access, update, and delete your personal data.

AIM OF THIS POLICY

The purpose of this policy is to provide you with information on how Tanzibar Tours collects and processes your personal data when you visit and use our website, including any data you may provide through our website when you sign up to our newsletter, or use any of our products, services, social media platforms or take part in competitions.  It also sets out if you have any queries or concerns about this information.

Please note, this privacy & cookies policy applies to this website. It is important that you read this privacy & cookies policy or with any fair processing policy we may provide on specific occasions when we are collection or processing personal data about you so that you are fully aware of how and why we are using your data.  

CONTROLLER

 Tanzibar Tours is the controller and responsible for your personal data. If you have any question about this policy, including any requests to your legal rights, please Contact us, using the details set out below:

CONTACT DETAILS

If you have any questions about this policy or our privacy practices, please contact us in the following ways:

Email address: info@tanzibar-tours.com, or by Contact Us.

CHANGES TO THE POLICY AND DUTY TO INFORM US OF CHANGES

We keep this Policy under regular review. We reserve the right to make changes to this Policy at any time. Any changes will be reflected here and if they are significant we may indicate this on our website or in certain cases contact you to inform you of these updates by email.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, plug-ins and applications. Clicking on those links or allowing those connections may enable third parties to collect or share data about you. Please note, we do not control these third-party websites and we are not responsible for their privacy policies. Our recommendation is that when you leave our website, we encourage you to read the privacy & cookies policy of every website you visit.

1. WHAT DATA WE MAY COLLECT ABOUT YOU?

Personal data means any information about an individual from which person can be identified.

We may collect, use, store and transfer personal information about you which we have gathered together in certain categories.  Please take care when submitting information to us, particularly when completing an enquiry form, uploading content and other materials. Please note, some of our products and services may be automated and we may not be aware that you have accidentally provided us with incorrect or sensitive information.

• Identity data includes name, username, and date of birth and similar identifier.
• Contact data includes address, email address and phone number.
• Financial data includes bank account and payment card details.
• Enquiry data includes data you provided us with when you contact us for consumer – any means of communication including written or via our website, email, WhatsApp, telephone, support assistance, SMS, or social media platforms, visit us at events such exhibition or trade show, participate in our surveys, competitions or prize draws etc.
• Profile data includes your username and password, purchases, feedback and survey responses
• Usage data includes information about how you use our website, services, as well as regularity and pattern of you service use.
• Marketing and communication data includes your preferences in receiving marketing from us and our third parties.

What additional data we may collect when you request a quote or make a booking?

• Passenger information, gender, passport details, visa information, nationality, and country of residence
• If you provide us with information on behalf of other passengers please ensure that you have their permission to share their personal data and that they are aware of how we will use this information.
• Details of your booking arrangements and travel itinerary.
• Details of travel insurance.
• Special requests that might include dietary, medical, disability, or religious information. (Refer to Sensitive Personal Data section below.)
• At the time of booking, we may require payment card details but rest assured we do not store this financially sensitive information such as card numbers or security information.

What Sensitive personal information we may collect from you?

Certain categories of personal information, such as that about race, ethnicity, religion, health, sexuality are special categories of data requiring additional protection under European Union and UK data protection law and are referred to here as “sensitive personal data”. 

2. HOW YOUR DATA IS COLLECTED?

We use different methods to collect personal information from and about you including through:

Direct communications

You may give us your identity, contact and financial data by filling in our enquiry form or by phone, email, social media, or face to face. This includes personal data you provide when you:

• apply for our services;
• create an account on our website;
• subscribe to our service or newsletter;
• specify your interests and preferences when you set up or register for any of our service; 
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback or contact us.

Automated interactions

As you interact with our website and emails we may automatically collect Technical Data about your browsing actions and patterns. We collect this personal data by using cookies, digital analytics (Google) and similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookies section for further information.

Third parties or publicly available sources.

We may receive personal data about you from various third parties.

• Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register.
• Identity and Contact Data from social media if you (i) interact with any of our social media platform, or (ii) you use one of our services that allow interaction with social media platforms, we may receive information relating to your social media platform accounts. For instance:
  (a)  Logging in: If you log-in to one of our websites, or services using your social media platform account, we may receive basic details from your social media platform profile. The basic details we receive may depend on your social media platform account privacy settings; however, they might include your social media platform ID, name, profile picture, gender and location.
  (b) Interactions: If you click on a ‘like’, or ‘tweet’ or similar button in one of our websites or services, we may record the fact that you have done so.

3. HOW WE USE YOUR PERSONAL DATA?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to comply with a legal obligation
• Provision of safari and tour services or complete the necessary bookings for you safari or tour
• Contact you with regards to your booking and send you documentation.
• Help us improve our product and service offering and to personalize our service to you.
• Help us improve our websites and other online services.
• Conduct internal business and administrative functions.
• Provision of general private hire
• Promotion of our products and services
• Carry out marketing communications (see below).

Marketing

• If you have previously enquired or booked a safari or tour with us we may send you marketing communications about similar products and services and relevant special offers.
• If you have subscribed to our email newsletter, you will also receive regular emails featuring relevant tours or safari products and special offers.
• You have the opportunity to opt-out of receiving these marketing communications at any time by clicking on the unsubscribe link at the bottom of the email or contacting us by email using the details below.

Publish you reviews, comments and content

Where you have uploaded product reviews, comments or content to our websites or services and made them publicly visible, we may link to, publish or publicise these materials elsewhere including in our own advertisements.

Cookies 

What are cookies and why do we use them? Cookies are small text files that are created and stored on your browser or the hard drive of your computer by websites that you visit to enable the website to operate properly to ‘remember’ who you are and to monitor website traffic. Cookies are generally only visible to the website that serves them and not to other websites

Our website uses “cookies”, to collect information about the use of our website and email communications. For instance, these ‘cookies’ technologies may tell us which visitors clicked on key elements (such as links or graphics) on a website or email and recognise your browser the next time you visit our websites.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use if for another reason and that reason is compatible with the original purpose. Please contract us using the details set out at the beginning of this Policy for an explanation as to how the processing for the new purpose is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

4. WHO WE SHARE YOUR PERSONAL DATA WITH?

• There are very strict rules about who we can share your data with. This will normally be limited to other people who will assist with the provision of your safari, tour or private hire journey. This may include:
• We may share your personal information with our partner suppliers in order to fulfil your trip request or booking, e.g. hotels, airlines, tour/safari guides, and car hire companies or other suppliers with whom we have made travel arrangements on your behalf.
• Insurers
• Credit and charge card companies for the purposes of processing your payment and fraud prevention.
• We also work with carefully selected suppliers that carry out certain functions on our behalf, for example, IT services.
• To comply with legal obligations, e.g. law firms, the police, and regulatory authorities.
• Where you authorise us in writing we may also disclose your information to other people.

5. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Some of the steps we use to protect your information from unauthorised access, use or alteration and unlawful destruction, include where appropriate:

• Limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access).
• Putting in place physical, electronic, and procedural safeguards in line with industry standards.

6. DATA RETENTION

How long will we keep your Personal data?

This paragraph sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

• We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory or reporting requirements.
• We may retain your personal data for a longer period where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or in the event of a complaint, or if we reasonably believe there is a prospect of legal process in respect to our relationship with you.
• In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention by taking into consideration the period necessary for retention for its lawful purpose.
• We will normally keep your data throughout the period of time that we are arranging your safari, tour or private hire booking for you and afterwards for a period of at least seven years, so as to ensure that we comply with the law, and any professional and other regulations which apply to us
• In some cases we may retain your information for a longer period. We will tell you if this is the case.
• In some circumstances you can ask us to delete your data: see your legal rights below for further information.
• In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

7. WHAT LEGAL RIGHTS DO YOU HAVE?

Your personal data is protected under data protection law in relation to your personal data. We have provided a summary of the rights that you have under current data protection law, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

You are entitled to know what personal data we hold about you and how that data is processed, this is addressed in this privacy policy.  You have the following rights under the General Data Protection Regulation (GDPR):

• The right to be informed
• The right to access: You have the right of access to your personal data that we hold (in writing together with proof of identity)
• The right to rectification: You have the right to request correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we delete or remove your personal data, under certain conditions (in writing together with proof of identity).
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to data portability/transfer: You have the right to receive, move, copy or transfer your personal data to another controller when we are processing your personal data based on consent or on a contract and the processing is carried out by automated means or machine-readable format (in writing together with proof of identity).
• The right to object to processing: You have the right to object to processing of your personal data, under certain conditions. You may also object to the processing of your personal information for the purposes of direct marketing and for the purposes of statistical analysis.
• The right to withdraw consent: You have the right to withdraw your consent where we are relying on consent to process your personal data.  If you withdraw your consent, we may not be able to provide certain products or services to you.  We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of these rights set out above, you can contact us by emailing info@tanzibar-tours.com or via the Contact Us form on our website.

If you change your mind and decide you do not wish to receive email communications from Tanzibar Tours, you can unsubscribe by clicking on the unsubscribe link at the bottom of any emails you receive from us.

What we may need from you? 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

What time limit to respond?  

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.